Refund and Returns Policy

At BoredBox, we are committed to providing our customers with top-quality products. We understand that sometimes returns are necessary, and we want to make the process as smooth as possible for you. This Returns Policy outlines our guidelines and procedures for returning items purchased from our company.

1. Eligibility for Returns (Customer Requirements)

Return Window – You are eligible for a return within 30 days from the date of purchase.
Product Condition – The product must be in its original condition, unopened, and with all original packaging and components intact.
Proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

Products that have been opened or used.
Products damaged due to customer misuse or negligence.
Items not purchased directly from BoredBox (e.g., third-party retailers).

3. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact our Customer Support Team:

Email: info@boredbox.co.za
Phone Number: +27 82 615 8478

b. Provide the following information:

Your name and contact information.
Order number.
Reason for return.

4. Return Process

Once your return is approved, we will provide you with a return authorization and instructions on how to return the product.
Please securely package the item(s) to be returned, along with a copy of the return authorization.
Ship the return to the address provided in the return authorization. Please note that the cost of return shipping is the responsibility of the customer.

5. Refund Process or Exchange Process

Upon receiving and inspecting the returned item(s), we will process your refund or exchange.

Refund: If your return meets our eligibility criteria, we will refund the purchase price to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.
We do not charge a restocking fee, Your satisfaction matters most and we want to make this process as straightforward as possible for you.
Exchange: If you prefer an exchange, we will ship the replacement item(s) to you once the return is processed.

6. Contact Information

If you have any questions or need assistance with the return process, please contact our Customer Support Team at info@boredbox.co.za

BoredBox reserves the right to amend this Returns Policy at any time. Please check our website for the most up-to-date policy.

Thank you for choosing BoredBox. We appreciate your business and are here to assist you with any concerns you may have.